Refund Policy
Last updated 9 August 2026
This policy explains how payments work for NallaPrime memberships. Please read it before you subscribe.
All payments are final
All membership payments are final and non-refundable. Once a payment is confirmed and your membership is activated, we do not offer refunds, credits, or exchanges for any reason, including partial or unused subscription periods.
Because membership grants immediate access to digital content, we treat every purchase as fully delivered the moment it is activated. By completing a payment you acknowledge and agree that you are giving up any right to a refund.
What this means
- No refunds for a change of mind after you subscribe.
- No refunds for unused days if you stop using the service or cancel early.
- No refunds if your account is suspended or terminated for breaking our Terms of Use.
- No automatic renewal charges. Your access simply ends when the paid period is over, and you choose whether to pay again.
Before you pay
We want you to buy with confidence. Start with the lowest tier (a weekly pass) if you are unsure, review the plans and FAQ, and read the Terms of Use. If you have a question about what membership includes, contact us before paying and we will be glad to help.
Payment problems
This policy covers refunds, not payment errors. If you were charged but your membership did not activate, or you were charged more than once for the same order, that is a payment issue, not a refund request. Reach us at [email protected] with your payment reference and we will investigate and correct any genuine billing error.
Questions
If anything here is unclear, contact us at [email protected] or through our contact page before you subscribe.